Q: Where do you shop? A: We shop at Publix Supermarkets.
Q: Is there anything you do not deliver? A: We are unable to deliver alcohol at this time.
Q: How far in advance should I place my order? A: We recommend placing your order at least 3 days in advance. We monitor orders in queue to ensure appropriate staffing on your delivery day.
Q: Do you deliver on holidays? A: By special request only. Please contact us prior to placing an order as stores are closed on major holidays.
Q: Do you guarantee to have my order delivered prior to arrival? A: No. Depending on scheduling, housekeeping, weather, and traffic, we are unable to guarantee delivery prior to arrival. It is our goal, however, to deliver your order before you arrive.
Q: Will you accept last minute orders? A: Orders placed after 12:00 pm the day before delivery date may incur an additional $50 expedite fee.
Q: When can I make changes to my order? A: You can make changes to your order up to 24 hours prior to the delivery date.
Q: What if I’d like to order additional items during my stay? A: Please submit an additional order. Additional orders received after 12:00pm may need to be delivered the following day depending on delivery schedule availability. We’ll waive the $50 expedite fee for additional orders during the same visit.
Q: What if I don’t see the exact item I want on your form? A: Please add it to your order using our “Don’t See A Product Listed” tool.
Q: What if an item I have requested is out of stock? A: Your personal shopper will substitute a similar item. If you have specific substitutions in mind please enter a note for your shopper in the Instructions/Comments field.
Q: What if I have specific dietary or religious needs? A: Please enter a note for your shopper in the Instructions/Comments field for the product. You must let your shopper know if they should select a substitute product that meets a special requirement. If no substitution is acceptable make sure to note “No Substitutions”.
Q: What should I do if there is a problem with my grocery order? A: Your satisfaction is important to us! Please let us know of any issues immediately so that we can work with you to resolve the problem while you are in town.